Lagos warns businesses against ‘no refund, no return’ policy

The Lagos State Government has warned businesses operating crossed the authorities against enforcing “No Return, No Refund, No Replacement” and “No Cancellation After Payment” policies, saying specified conditions cannot override the rights guaranteed to consumers nether the law.

A connection by the Lagos State authorities said the informing was issued by the Lagos State Consumer Protection Agency, LASCOPA, which reaffirmed the state’s committedness to protecting consumers and promoting just commercialized practices.

The General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, said portion businesses are escaped to acceptable tenable presumption and conditions, specified policies indispensable not contradict consumers their ineligible rights, particularly wherever goods are defective, unsafe, falsely described oregon unfit for the intent made known to the seller earlier purchase.

According to him, consumers are entitled to just attraction and should not beryllium forced to judge defective goods oregon services simply due to the fact that a concern displays a disclaimer.

He added that immoderate argumentation aimed astatine denying consumers their lawful rights is unfair, misleading, and unenforceable.

“The La...